Thank you so much for the exceptional service we received regarding our recent order. I do not often send a thank-you letter to an online service provider, but our experience with KeenART Media truly deserves recognition.
Your willingness to gel embellish our print without requiring a series of paperwork was a breath of fresh air. The final product was stunning and looks great on our wall (see attachments). This being our first venture with KeenART Media, we were eager to know the outcome before committing to a custom frame. The result looks great.
Your team's professionalism and efficiency in addressing our concerns about the missing gel embellishment were terrific. Your swift action to correct the oversight showed your commitment to customer satisfaction and quality. My family and I appreciate how KeenART Media operated with high integrity and a solid commitment to delivering exceptional service.
It is clear that KeenART Media values its customers and takes pride in its quality. We are grateful for your excellent service and support and are excited to continue our relationship with your company.
Ebi, |
Order process has been basically seamless, but I am still awaiting delivery and having trouble with FedEx who are indicating delivery was not possible, although I was waiting within 1 metre of my phone all day. In spite of 40 minutes on phone with them and confirmed they have the correct address, they will only attempt delivery again tomorrow. I can wait again all day today, but tomorrow have a few essential errands, so not sure what to do about this and it has really soured me on the whole experience
Janet M., | I was a little shocked...
I have to say I was a little shocked at how well my canvas print turned out. I have been using another company for the last two years and there is a big difference in how great this one looks that I just had done.
On the negative, I wasnt to crazy about the frame as it doesnt match the print very well. But that was my fault as I choose one with just a guess... (would be good if you had a live preview with the frame choice)
also I wish the price was just a tad cheaper like maybe a coupon for repeat purchases etc. I normally order about 20 prints a year and will definately give you guys another try before I move my business over to you on a regular basis.. (I have found with some companys the quality can very on each order)
Norm Peters, | high quality job
I received my canvas print today. Thank you for the high quality job. It met every expectation I had. Your framing was exactly what you represented it would be and the image was very much to my satisfaction. High quality work can often be measured not only by the product itself, but also by the way it was packaged and shipped. It was packaged in a very secure and high quality fashion and protected properly against damage. My thanks to you and your entire production staff. I will happily send other images to you again in the future.
Best regards,
Lee, |
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