impressed ... Just wanted to let your company know how impressed my husband and I were with your quality. We received our 24X36 (i think it was) wedding portrait and were so overwhelmed with how great the product looked (much better than the original photo) as well as the quickness it came. We will definitely be ordering more photos from you in the future.
Thanks so much!
Erika P., | very pleased with the results but... I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | So happy and thrilled So happy and thrilled with the whole experience!
Wasn\'t sure if I would be getting the proper attention as a \'regular\' customer, as I was using the LivingSocial coupon, but turns out that there was nothing to fear.
My questions (sent in by email) were answered promptly and informatively. Ordering on-line was straight forward. Got a very friendly phone call to follow up on payment. Turn around time and deliver was amazingly quick. And to top it off, I am blown away at the final product. I absolutely love it! Very happy with the whole experience, and will definitely be doing this again!
Thank you!!!
karen beattie, North Vancouver |