CSR Amazing Customer Service
Miss Anne, Burnaby | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I love them... Just wanted to let you know that I received my pictures today. I love them. Thank you so much. I will certainly recommend you to my friends and family.
Karan, Boissevain | thank you guys... I ordered a 36" x 24" canvas last month as a gift for my mom for Christmas. I just wanted to thank you guys for doing such an amazing job on the canvas. My mom loved it. I couldn't believe the quality of the canvas. Thanks again!!
Carol, |